Overview
Helpy ("we", "our", or "the app") is a community help matching app that connects neighbors who need help with neighbors who can help. This privacy policy explains how we collect, use, and protect your information.
Information We Collect
Account Information
When you create an account, we collect:
- Name - Your display name shown to other users
- Email address - Used for authentication and account recovery
- Profile photo - From your Google or Apple account if you sign in with those services
Location Data
We collect your approximate location (latitude and longitude) to:
- Show you help requests from nearby neighbors
- Calculate distances to help requests
- Help other users know approximately how far you are
Location is collected only when you use the app and with your explicit permission. You can revoke location access at any time in your device settings.
User-Generated Content
We store content you create within the app:
- Help requests (title, description, category, urgency)
- Chat messages between matched users
- Ratings and reviews of other users
Authentication Data
We support sign-in via Google and Apple. When using third-party sign-in, we receive only your name, email, and profile photo. We do not access your contacts, calendar, or other personal data from these services.
How We Use Your Information
- To provide the core service: matching helpers with those who need help
- To send push notifications about new offers, messages, and updates
- To display your profile to other users in your area
- To calculate and show distances between users
- To maintain trust through ratings and verification badges
Data Storage & Security
Your data is stored securely using Supabase, a trusted cloud database provider. All data is transmitted over encrypted HTTPS connections. We use Row Level Security (RLS) policies to ensure users can only access data they are authorized to see.
Data Sharing
We do not sell, trade, or share your personal information with third parties. Your data is only visible to:
- Other app users (your name, profile photo, ratings, and approximate location)
- Matched users (chat messages)
Push Notifications
We send push notifications to inform you about new help offers, accepted offers, messages, and ratings. You can disable notifications at any time in your device settings.
Your Rights
- Access your personal data
- Delete your account and all associated data
- Opt out of push notifications
- Revoke location permissions
Children's Privacy
Helpy is not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this privacy policy from time to time. We will notify users of any significant changes through the app.
Contact Us
If you have questions about this privacy policy, please contact us at support@help-y.com.